Communication is a continuous process of conveying a message from sender to receiver. The term communication is derived from the Latin word ‘communicare' which means "to share". Thus communication means sharing of ideas, thoughts, and feelings from one entity to another through formal or informal channels.
Communication in the workplace refers to the process of exchanging ideas and thoughts within an organization. An organization is a collective group of people working towards a common goal. Everyone has different culture and background though they have to work together, so communication is the source coordination between all the departments and sections of an organization. The proper communication increases efficiency and productivity of an organization by removing gap of confusion, wastage of time and other resources. Communication in an organized process in two forms:
- Formal communication flows in strict lines of authority.
- Informal communication does not follow any line of authority.
The direction of flow of communication in an organization is of three types:
- Upward communication
- Downward communication
- Lateral communication.
Factors impacting communication in an organization: There are different kinds of factors that impact the flow of communication in an organization.
- Cultural diversity: people from different cultural background has different perceptions and thinking for a particular situation or thing, that creates hindrance in effective communication of an organization. Multinational companies generally have large diversity in their workforce and difficult to manage them as a team.
- Misunderstanding of the message conveyed: when people do not have the same consensus towards the same message to the thing, generally the misunderstanding happens in case the message conveyed has a large number of technical words used. People will not get much clarity about the message, it also creates many other problems in an organization.
- Emotional difference: the difference between the emotional quotient of a person determines the level of efficiency of communication. Sender and receiver of the message relate the message with their emotion. The more stable person could understand the message effectively unless the clarity of the message will get affected. Persons communicating with the same level of emotional quotient will create the most effective communication process.
- Past experiences: The past experience of communication between parties determines the quality of further communication. If the past experience was good, further all communication will be effective and vice versa.
- Educational and intellectual difference: People communicating with the same level of education and intellect will understand the depth of message with full efficiency, they will be able to understand the technical language that improves the quality of message conveyed. Unless it creates hindrance in communication and problems to the overall organization.
- Group affiliation: if people in communication belongs to the same group or team of an organization, they can communicate easily and with high effectiveness. Whereas people from different departments or section will show attitude to each other and have less comfort.
- Positional differences among personnel’s: if a sender and receiver of the message are not at the same position in an organization, the rate of effectiveness of message conveyed will be less. As people at lower positions generally shows the rosy picture to their superiors and superiors does not share every information with juniors.
- The functional relationship between sender and receiver: If Parties to the communication process belongs to different functional groups, they may not understand the message conveyed effectively and reacts over the misunderstood message, it will adversely affect an organization.