Influence of Information Technology on Interpersonal Communication

Home Articles Influence of Information Technology on Interpersonal Communication

Interpersonal communication can be defined as an exchange of thoughts and ideas between two or more people. During the process of interpersonal communication sender and receiver shares exchange messages either through direct or indirect communication. Moreover, interpersonal communication between two people also exchanges feelings and emotions among people (Mandana et al., 2016). However, interpersonal communication is not considered with how the receiver receives the information, but the tone of speaking, facile expression, gestures, and body language also matters.

On the hand advancement in information technology have laid great impact on the improvement in interpersonal communication. Information technology can be defined as a study or use of systems in order to store, retrieve and sending information from one person to another with the help of technology. In interpersonal communication, information technology has provided major benefits as well as there are some areas of negative impacts. However, technology helps in connecting the friends and family form the far location as well as improve the existing interpersonal skill of the individual. Furthermore, there are some negative aspects of information technology such as hidden identities etc. which might risk individuals. Therefore, the assessment discusses both positive and negative impact of the information technology on interpersonal communication.

Positive influence and impact of information technology in interpersonal communication

Interpersonal communication is a vital aspect of human being life. In addition to the exchange of information between those involved in the communication process, there are also other important aspects of communication between people. Interpersonal communication helps people acquire ideas as well as some interpersonal communication skills in the communication process. Moreover, interpersonal communication aids parties in order to participate in the communication process find it easier to express their feelings and emotions. Therefore, incorporating technology into the interpersonal communication process is still important and plays a big role in society. The survey from April 2012 showed that about 70% of all owners of mobile phones and 86% of smartphone owners used phones in the last 30 days to do at least one of the following (Anderson, Bresnahan & DeAngelis, 2014):

  • Co-ordinate a meeting or meeting: 41% of mobile phone owners have done so in the last 30 days.
  • Solve an unexpected problem that someone or someone else has encountered: 35% have used the phone in the last 30 days.
  • Decide whether to visit the company, e.g. Restaurant: 30% have used the telephone in the last 30 days.
  • Find information that will help you resolve the dispute that they had: 27% used the phone to get information for this reason in the last 30 days.
  • Check the result of the sporting event: 23% have used the telephone in the last 30 days.
  • Get the latest traffic or public information to find the quickest way to get somewhere: 20% used your phone to get this type of information in the last 30 days.
  • Get emergency assistance: 19% have used the telephone over the last 30 days (Pew Research Center, 2014).

Negative influence and impact of information technology in interpersonal communication

By studying the negative effects of addiction to young generation technology, it is important to first examine the relationship between the Internet and aspects of the social and psychological involvement of the youth well-being. There is a relationship between increased internet usage and reduced social participation (Alam et al., 2014). In addition, it feels lonelier and the severity of depressive symptoms is another attributed to trust on the Internet among young generation. A survey studied in a population sample depicts that high internet use is associated with a decrease in communication among family members.

Another main disadvantage of youth is the problem of cyberbullying. Many young people interact via social media platforms that do not give them the opportunity to physically meet friends and acquaintances. When using technology-based platforms such as Facebook, people rarely reveal their true identity. This creates a lack of trust among people who develop their relationships through these platforms. Research shows that there are many cases and incident in which negative aspects of social networks and the frequency of cyberbullying and victimization has been increased radially among users of social networking websites. 


The young generation is a group of people in a society susceptible to influences from various sources. Technology is one of the fastest growing trends among the young generation of nations. It has its impact on the different generation which leads to effect differently among different age groups. Each generation is trying above to their limits in order to follow current trends. The invention of mobile phones has made people rely on voice calls without having to travel. With the current growth and spread of internet connections and social networking sites, the young generation has developed its dependence on these platforms for communication. The assessment suggests that technology have a great impact on interpersonal communication. People from young generation experience many cases of cyberbullying and stalking. Therefore, technology appears as a killer of interpersonal communication between people.


Alam, S., Hazrul Nik Hashim, N., Ahmad, M., Che Wel, C., Nor, S., & Omar, N. (2014). Negative and positive impact of internet addiction on young adults: Empericial study in Malaysia. Intangible Capital, 10(3). doi: 10.3926/ic.452

Anderson, J., Bresnahan, M., & DeAngelis, B. (2014). The Impact of Personal Metaphors and Memorable Interpersonal Communication on Body Satisfaction. Qualitative Health Research, 24(6), 727-737. doi: 10.1177/1049732314529665

Mandana, S., Mohammad, S., Maryam, M., Afzal Sadat, H., Afzal Sadat, H., & Masud, Y. (2016). The Impact of Creative Group Teaching and Educational Booklet Methods on Interpersonal Communications among Midwives in Clinical Setting. International Journal Of Clinical Medicine, 07(10), 698-711. doi: 10.4236/ijcm.2016.710076