Organizational Behavior and Workforce Diversity

Home Articles Organizational Behavior and Workforce Diversity

Organizational behaviour is an essential field of study which gives us the idea about the impact of the human behaviour on the organizational working. This is a crucial subject in the MBA curriculum,and it is taught to the students in the first year so that everyone can understand the importance of the individual and interpersonal behaviour of people in the organization. The human resource is the most vital asset for any organization,and therefore it is highly essential that the human behaviour should be studied which ultimately affect the performance of people and the entire organization. The primary assumption of the concepts of organizational behaviour is that the behaviour of people is not random. The behavior of the individuals and teams stems for a certain reason,and they are directed towards their best interests. The organizational behaviour is an applied science which takes its conceptual framework for many another field of studies as well. The most critical areas of the organizationalbehaviour studies relate to the concepts of psychology, sociology, political science, and anthropology etc.

The workforce diversity

The major challenge which organizations face in this age of globalization which arises due to different people working for it. This is called as workforce diversity, and it is prevalent in almost all the organizations, and the main reason for this is the coming together of people from different cultures and backgrounds to work on the same goal. The organizations have to adapt individuals having different skill sets, belonging to different countries so that they can run their operations smoothly in any part of the world. Workforce diversity focuses on the difference between people and tries to get a way to tap the potential and skills of different people most effectively.

The organizations which adapt to the workforce diversity fast they become well versed in managing the heterogeneous nature of the human capital and they reap better results due to top this. The workforce gets differentiated regarding age, gender, cultural background, geographical location etc. These days the companies givingan equal chance to the physically challenged people to work for them and they also add in this category. The management practices of any firm are highly dependable on the way higher officials are tackling the workforce diversity organization-wide.

The responsibility of the managers is to treat every human being working in their firm equally by accepting the difference in their nature, culture, and other differentiating factors and responding to their needs and potentials so that their differences can help them to yield higher productivity for the organization. This also helps them to retain their most valuable and talented employees also.

Everyorganization achieves its goals with the help of its teams because no one individual can bring in the expertise to a task which can be brought by a team. Therefore the most successful organizations ensure to build and maintain highly effective work teams where individuals work with each other so that they can achieve a common target. To know about the characteristics of teams, you can read about this concept in the given article “ Types and components of effective work teams”. This article will provide you with an insight into the various types of the work teams which different organizations believe in having on board.

Managing workforce diversity in the organization

The managers get a challenging job to keep their employees united despite havingdiversity. The first thing they can do in this regard is to understand and accept the difference in their employees When they accept the fact that the behaviours and nature of people has a reason which consciously or subconsciously affects their behaviour or decision making at work. It becomes easy for them to think about the v-best method to manage them in the most productive way.

Once the organization recognizes the difference in behaviour in its employees, they can then take help of the training and development tools to inculcate the shared values of the organization. The employees can also be trained to recognize, accept and respect the difference in others. The benefit programs are also great tools to train people for accommodating different people in one team.

Benefits of workforce diversity for the companies

There are numerous benefits which the organizations have due to hiring people from varied backgrounds. If the managers can manage the difference in people effectively and channel their individual and teamwork towards achieving the organizational strategic goals, then it can work wonders for the productivity of the organization as a whole. If they can tap the potentials and competencies of people accurately, then it becomes easy for the managers to create a competitive edge for the firm. The below-written points illustrate numerous benefits of having a diverse workforce in a company:

  • Increase in employee morale

To manage the workforce diversity in the organization, the managers have to train their employees for accepting the cross-cultural differences. When the employees get trained for accepting the differences, they also feel validated as they are also recognized in the organization and inturn, their trust in it increases. Employees feel appreciated, and they feel motivated to work with their best efforts for the company. With this, the employees get the message that everyone in the team has different skills and competencies, and they are essential to them for some reasons. High morale of people also translate into positivity at the workplace, and the work environment becomes conducive or everyone.

  • Different perspectives on the same issue

It is well known that the environment in which we grow up, the perceptions of the society and many other factors are responsible for creating our belief system. Our beliefs regarding something gives the platform for our behaviours and attitudes. So when people from different backgrounds come together to work on a particular project, then they have a different point of views to solve one problem. This is highly beneficial to all the companies if they can effectively make use of the diversity of its people.

Having different perspectives not only brings different and unique solutions to tackle a [problem but it also makes the employees are accustomed to listening to the point of view of other people. This increase the teamwork and hence helps the organizations in developing a high-performance team. People having different experiences can have a unique thought proves which can translate into creating a competitive advantage for the company. When the managers have multiple options to choose from, they can select a then-best possible alternative for them and work towards it to achieve the desired results.

  • Higher customer satisfaction

The primary objective of any business is to attract as many customers so that high revenue can be generated and the profitability can be achieved. When the employees of a firm are happy, then it directly inferred that they would do the best to keep the customers happy. Motivated employees will work with enthusiasm, and it is right for both the manufacturing and service sector. Motivated employees will create a high quality of products and services, and that will, in turn, help them to attract and t09retai  their customers for the more extended period.


  • Helpful in global expansion

Companies are expanding their operations in every part of the world and running that operation in a different geographical location having different social and cultural set up; they need people who can know those markets. For this, the organizations prefer to hire local people on the operational; level and keep their management team having employees of their own country so that they can keep on managing the vision and values of the firm. In the age of globalization the customer demands have also grown diverse, and everyone has the information of any part of the world at their fingertips. To tackle such customer base, the companies need to employ people from varied backgrounds so that they can understand the demand and supply dynamic for that particular market. Therefore hiring people from different cultures and backgrounds is highly beneficial for the companies to expand themselves on the global scale.