Qantas Management Structure

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Management Structure

Management structure defines how the company manages its hierarchy. The management involves the functions named Planning, organizing, directing, coordinating and controlling. The job of Managers in every organization is to maintain, control, inspire and direct the activities in the business organizations. Along with this, the management hierarchy involves the shareholders who are owners of the company. Executive directors are also included in the management hierarchy of the organization. These directors are responsible for the ongoing decision making process of the business. However, the non –executive directors give regular advice to the organization for the daily supervision of the business. Along with this, the management structure and leadership styles are the fundamentals that determine the success of the company. Every organization needs clear goals, objectives, mission, vision and value propositions. These objectives ensure the continuity of the programs of the business in its short run and long run. The organizations also follow the two main lines of communication based on their matrix structure such as – by geographical region and by product category. For a valid structure, leadership styles and strategies of the company, Qantas is the best example. Qantas is the largest airline industry that operates in Australia and International markets.

Qantas Airways Limited

Qantas Airways Ltd. is one of the oldest airline company based in Australia. The word Qantas arises from Queensland and Northern Territory Aerial Services. The company holds 65 percent market share in the Australian market. It employs more than 28000 people in the world. It engages in the local airline services in both New Zealand and Australia. In every year, the company serves more than thirty million customers. The company is also the largest shareholder with 80 percent Interest and becomes the global airline alliance. The services of Qantas include – Corporate services, loyalty programs and freight services etc. These services are quite dominant in New Zealand and Asia. Along with this, the services of Qantas are also presented in the United States of America and the United Kingdom (Qantas, 2019). However, the operations of the company are divided into different brands such as –

Qantas – The brand of Qantas is operated in both Australia and International flights. The airline services of these brands include marketing and customer operations. Other brands of Qantas involve Qantas link and Qantas local network.  

Qantas Freight – The Qantas Fright involves business flight services and Qantas air cargo. These services operate within the Star Express brands, Qantas Freight and Australian Express.  

Jester – The brand of Jester operates across the routes of Japan, Asia and Australia. This brand includes Jester Asia, Jester Japan and Jester Pacific (Investor. Qantas, 2019).

Qantas Management Hierarchy

In the management hierarchy of Qantas, it has an exclusive system of divisional functioning as same as the different multinational corporations. The Hierarchy management of Qantas involves three levels named – Top level, Secondary level and Ground staff level. These levels are discussed as follows –

                             Qantas Management Hierarchy

                                       Top Level


                              Secondary Level


                                Ground Staff Level


  1. Top level – The Top Level of Qantas comprises the Board of Directors with not more than 8 members headed by the President. The team of the board of directors is the functional part that is consisted at the apex level. This team is divided into various committees named remunerations, security, health, audit, environment, nominations etc. According to the market conditions and specific priorities, the management of Qantas domestic and Qantas International are divided into different business management units. Thus, it promotes specialization and division. Each division in the Qantas company has different Chief Executive Officer (CEO). Apart from it, each division has non – executive directors headed by the board that ensures the functional efficiency of the business.  
  1. Secondary level – Secondary level involves Business Executive Team who focuses on the different plans, procedures and the strategy executions. At the apex level, the executive team brings the plans in order to form the actions at a basic level. The business executive team also makes the technical actions that are essential in every airline industry. The functions of a Business executive at this level is mainly divided into 12 parts such as – domestic, technology, legal affairs, loyalty, IT, jester, finances, resources etc. These functions are also performed and managed by air professionals and managers. The managers perform all the tasks that are required by the organization for prior skill development.
  2. Ground staff level – It is the lowest level in the Qantas management hierarchy that consists of the people works as the ground staff at the planes, runways, airports etc. The ground staff performs efficiently in different platforms due to the support system of the management. Thus, the hard work and diligence of the employees develop an exponential rate of effectiveness in the airline industry. It has been observed that Qantas has an applicable Corporate Governance Framework that leads to the protection, creation and enhancement of the shareholder’s value in an International airline industry (hierarchical structure, 2019).


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Qantas. (2019). Our leadership | Qantas. Retrieved from