BSBCU501 manage quality customer service assignment Assessment and Tutor Proposal

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Western Sydney College


BSBCU501 manage quality customer service assignment

Assessment No: 2

BSBCU501|Manage quality customer service assignment

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BSBCU501 manage quality customer service assignment

Written assignment


Task

Purpose of the Assessment

The candidate will demonstrate the ability to plan to meet customer requirements through the development of a customer service plan.

Assessment Description

You will develop a customer service plan for the simulated business ‘Innovative Widgets’. You will gather the background information on the simulated business from your Student Workbook and any information about Innovative Widgets that you may have created in the course of completing learning activities in the Student Workbook.

Instructions

  • Over the duration of the course, gather information on the Innovative Widgets simulated business from course materials.
  • Based on the information you gather, produce a customer service plan for Innovative Widgets. Develop the customer service plan using the template provided in Appendix 1. Your customer service plan should include:
    • vision and mission statements that refer to Innovative Widgets’ provision of customer service
    • a list of internal and external customer types and their needs
    • product standards that include:
      • minimum safety requirements
      • dimensions
      • tolerances
      • pricing
      • material
      • delivery
    • policies and procedures for:
      • gathering customer information and conducting market research to identify customer needs using the RATER model
      • responding to customer complaints
      • managing records and data.
  • Develop a short (no more than one page) reflection on your plan and how the design of your plan will work to achieve quality customer service and legal compliance and how your plan is consistent with best practice models and voluntary standards and codes of practice. In your reflection, you also need to summarise public relations and product promotion approaches that are appropriate for Innovative Widgets.
  • Submit the required documents for assessment as per the specifications below. Be sure to keep a copy for your records.
  • Submit all documentation by the agreed deadline as outlined below. Ensure you keep copies for your records.

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