COIT20246  ICT Services Management and Tutor Proposal

CQ University

COIT20246| ICT Services Management | Assignment 1

Assessment No: 1

COIT20246|ICT Services Management

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COIT20246  ICT Services Management

COIT20246| ICT Services Management | Assignment 1


There are ten (10) tasks, one for each week: the tasks are detailed below. There is a table to complete for each task. Please fill in the information required. An example of a completed task is below. Note the first response is good – so aim for something like this. The second response is not acceptable, so if you submit anything like it, you won’t pass the assignment! The reasons? Poor resource selection (Wikipedia), no Harvard reference and a block cut and paste from the site (no citation, no original content).



Find two resources that explain aspects of IT Service Management.

(Good Response)

Title and Reference:


Ibaraki, S 2014, online, COBIT versus ITIL, viewed 29/01/2015, .


This resource is a blog entry discussing the differences between CoBIT and ITIL. I chose this resource as there is a lot of confusion about the way in which ITSM is applied and the distinction between the CoBIT and ITIL implementations is frequently unclear. Ibaraki explains that CoBIT provides the governance and metric structures while ITIL delivers on the actual mechanics and “how-to” processes. The author makes an interesting observation that it is wrong to simplify COBIT as providing the ‘why’ and ITIL providing the ‘how’ because both ITSM mechanisms have considerable overlap and both need to be used at the same time. I found this article very useful in explaining the differences and similarities between these two aspects of ITSM.

Note: Each resource summary should be a maximum of 300 words.

Week 1


Significant advances in very large-scale integration (VLSI) circuit technologies have enabled the implementation of complete computing systems on a single chip. Find and summarise ONE resource (within the last two years) that describes the use of VLSI technology.

Week 2


Real-time operating systems are computer systems that guarantee a certain capability within a specified time constraint. Find and summarise ONE resource that describes the benefits of real-time operating systems for the telecommunication industry.

Week 3


The Cloud of Things combines cloud computing and the Internet of Things (IoT). It unifies the breadth and reaches of IoT with the vast compute and storage capabilities of the cloud. Find and summarise ONE resource that describes the security challenges in adopting this technology.

Week 4


Ethernet is a layer 2 protocol that defines wiring and signaling standards for the physical layer of TCP/IP. Find and summarise ONE resource (within the last two years) that describes the uses of ONE other layer 2 protocol that is not discussed in the textbook.

Week 5


Organisations are now implementing the next-generation firewalls that go far beyond the traditional stateful packet inspection firewalls. Find and summarise ONE resource that describes at least three advantages of the next-generation firewalls over the traditional stateful packet inspection firewalls.

Week 6


Internet of Things (IoT) is designed to enable advanced services by interconnecting physical and virtual things based on, existing and evolving, interoperable information and communication technologies to a shared pool of configurable computing resources. Find and summarise ONE resource (within the last five years) that explains the importance of quality of service (QoS) metrics in IoT.

Week 7


A Social Network Service (SNS) is a kind of web service for establishing a virtual connection between people with similar interests or activities. SNS is, however, prone to security and privacy threats that target every user of social networking site. Find and summarise ONE resource (within the last five years) that describe a recent attack or security breach in SNS application.

Week 8


Analytic platform is a full-featured technology solution designed to address the needs of large organisations. Find and summarise ONE resource that describes the success story of an analytic platform adoption in a real organisation.

Week 9


Joint Application Development (JAD) is a methodology that involves the client or end user in the design and development of an application, through a succession of collaborative workshop. Find and summarise ONE resource (within the last two years) that describes the use JAD methodology in information system development.

Week 10


The availability and implementation of information and communication technologies (ICT) is increasingly vital to all dimensions of a nation’s inclusive, equitable and sustainable economic development and growth strategies. Find and summarise ONE resource that describes sustainable ICT project management practice.

  For all the Weeks from 1-10 provide resource summary of 300 words


Title and Reference:


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