ITC548 Understanding the Problem System Analysis Assessment and Tutor Proposal

Charles Sturt University

ITC548 Understanding the Problem System Analysis

Assessment No: 1

ITC548|System Analysis

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ITC548 Understanding the Problem System Analysis

Understanding the Problem


Case Study: Housing NSW

Housing NSW is an agency of the Department of Family and Community Services that is responsible for the provision and management of public housing services with the aim to prevent homelessness in the state of New South Wales, Australia. Housing NSW provides a range of services including public and community housing, housing for people of Aboriginal and Torres Strait Islander backgrounds, support services for people with special needs linked to government and non-government agencies, private rental assistance and subsidies, advice and assistance for home-buyers, the development of affordable housing, community regeneration, and development and regulation of social housing policies.

“Our vision is a simple client experience, where modern technology and straightforward processes empower staff to deliver great client service and enable clients to choose how they interact with us and manage their own information”.

Imagine that you are the system analyst in the initial stages of the project. The projects aim is to build a system ‘MyHousing’ that will allow clients to submit applications online, clients can apply for housing assistance or make a change to their application, quickly and easily. This service is available 24/7. It enables clients to upload supporting documents and confirm identity and income information online. Client application forms are then integrated automatically into back end systems, significantly reducing administrative tasks.

Note: This is a real project, so there will be many sources of information available for you to research. This MyHousing project is actually complete and in use, however, when you are completing this assessment and writing the vision document assume the project is in the early stages and the system has not yet been built.

Complete the Following Tasks


You are a business systems analyst that is part of a project that is currently being proposed. Your task is to investigate the scope of business information system of the given case study and you are required to develop a System Vision Document which includes problem description, system capabilities, business benefits, stakeholder map, and broad feasibility of the project (including possible risks).


Specific analysis techniques have not been taught yet, so this assignment does not require technical descriptions.

Please note, you will use the same case study to complete assessment item 1, assessment item 2 and assessment item 3.

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