ITC563 Critique in Systems and Technology IT Management Issues Assessment and Tutor Proposal

Charles Sturt University


ITC563 Critique in Systems and Technology- IT Management Issues

Assessment No: 4

ITC563|IT Management Issues

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ITC563 Critique in Systems and Technology- IT Management Issues

Critique in Systems and Technology


Task

The Journal function in Interact2 must be used. External journal sites are not permitted. If your country geo-blocks Interact2 website or your circumstance prevents you from accessing the Internet (eg. due to a disability or if you are in a correctional centre), please contact your lecturer immediately. If it is an office/organisation firewall preventing access, you must find an alternative Internet access point to complete this task.

Write a business report based on the following:

A new business, Globex Corporation has been created as the result of merging two large regional business, Riverina Precision Farming, and B T & Sons Farming Equipment. Globex Corp is primarily located in the Riverina Region of NSW and has three

locations, Albury, Griffith and Wagga Wagga. Within Globex there are two arms to the business (Precision Farming & Farming Equipment), each of which is represented at each location.

The Globex Farming Equipment head office is located in Wagga Wagga, while the Globex Precision Farming head office is located in Griffith. Parts and Services for both arms as well as administration support are coordinated from the Albury office.

Globex Corporation strives to supply agricultural solutions that achieve the following objectives:

  • Fulfill unmet market needs
  • Exceed the standards for quality, effectiveness and value of its competitors
  • Delivered on time
  • Supported with expert technical service and advice
  • Environmentally responsible and beneficial

Senior management has finalised on the following decisions:

  • Globex will retain all existing staff, stock and infrastructure from the merged businesses. B T & Sons aging systems are to be merged into the Riverina Precision Farming systems.
  • Globex have decided to invest in the development of an Online Sales Management System (OSMS), replacing all manual processes, allowing clients to order and pay for equipment online.
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Write a business report outlining the above case, stating assumptions you make at the beginning of your report. Provide critique into the management decisions substantiating with reference to literature. In your report, make the difference between Information Systems (IS) and Information Technology (IT) issues and how it will affect customer choice, continued patronage, brand loyalty, and so on.

Suggest how to attract new customers (from competitors) and any other new business opportunities that may arise with such a set up. All these should be substantiated with references to IS and IT literature.

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