ITC563 Enterprise Resource Planning System and Assessment and Tutor Proposal

Charles Sturt University

Individual assignment

Assessment No: 4

ITC563|Enterprise Resource Planning System

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ITC563 Enterprise Resource Planning System

ITC563 | Enterprise Resource Planning System | Assessment 4


Journal Entry. The Journal function in Interact2 must be used. External journal sites are not permitted. If your country geo-blocks Interact2 website or your circumstance prevents you from accessing the Internet (eg. due to a disability or if you are in a correctional centre), please contact your lecturer immediately. If it is an office/organisation firewall preventing access, you must find an alternative Internet access point to complete this task.

Warning: Entering or editing data in this journal entry after 2359 hours on 24 Jan will result in deduction of marks (as specified in Penalties for Late Submission).


Two national hotel chains have decided to merge their business.

Grand-Luxe is a five-star hotel chain 25 properties located in NSW, QLD, SA, WA and the NT. It prides itself on its excellent service and recently upgraded rooms and amenities (pool, gym, fine dining). 75% of its sales come from travel agents.

Budget-Beds is a low-cost, three-star hotel chain with 10 properties located in NSW, Vic, ACT and SA. Its strengths include low priced accommodation and family operated properties. Due to the smaller staff & business size, the majority of bookings are made online. Budget-beds’ online booking system is advanced, yet simple, efficient and effective.

Senior management has finalised on the following decisions:

  1. A range of tools and Apps should be implemented to provide consistent Customer Support across the new business - ‘All Star Accommodation’.
  2. ‘All Star Accommodation’ will implement a new ERP (Enterprise Resource Planning System) that will be central to the its IT Infrastructure
  3. All Star Accommodation’ will implement Business Intelligence Applications for Data Analysis using OLAP, Data Mining and DSS with Dashboards.
  4. Use of Web 2.0 technologies to enhance information sharing, collaboration and functionality of the company website

Write a business report outlining the above case, stating assumptions you make at the beginning of your report. Provide critique into the management decisions substantiating with reference to literature. In your report, make the difference between Information Systems (IS) and Information Technology (IT) issues and how it will affect customer choice, continued patronage, brand loyalty, etc.

Make sure that your recommendations include concrete recommendations for 'All Star Accommodation' to implement (e.g. ERP / Customer service ).

Business report format

Readers of business reports expect certain information to be in certain places. They do not expect to search for what they want and the harder you make it for them the more likely they are to toss your report to one side and ignore it. So what should you do?

  • Follow the generally accepted format for a business report: Title, Executive Summary, Introduction, Main Body, Conclusion and Reference List.
  • Organise your information within each section in a logical fashion with the reader in mind, usually putting things in order of priority - most important first.

Report Title. This is simply up at the beginning of your report.

Executive Summary. Give a clear and very concise account of the main points, the main conclusion (and recommendation). Keep it very short (see word limit). Some people, especially senior managers, may not read anything else so write as if it were a stand-alone document. It isn't but for some people it might as well be. Keep it brief and free from jargon so that anyone can understand it and get the main points. Write it last, but do not copy and paste from the report itself; that rarely works well.

Introduction . This is the first part of the report proper. Use it to paint the background to 'the problem' and to show the reader why the report is important to them. Then explain how the details that follow are arranged. Write it in plain English.

Main Body. This is the heart of your report, the facts. It will probably have several sections or sub-sections each with its own subtitle. It is unique to your report and will describe what you discovered about 'the problem'. These sections are most likely to be read by experts so you can use some appropriate jargon but explain it as you introduce it. Arrange the information logically, normally putting things in order of priority -- most important first. In fact, follow that advice in every section of your report. Do not write in dot points or numbered points as this will appear disjointed and look like notes taken in a meeting.

Conclusion. Present the logical conclusions of your investigation of 'the problem'. Bring it all together and maybe offer options for the way forward. Many people will read this section.

Recommendations. What do you suggest should be done? Don't be shy; you did the work so state your recommendations in order of priority.

References. As your business report must be academically sound as well as making good business sense, it is essential that your report is supported by accurate in-text referencing and the inclusion of a reference list. Although some business reports in the workplace do not require full referencing (and some students may be used to this), it is a requirement in the academic environment. This is equitable for all students.

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