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Strategic Management Analysis Of Fiserv

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Strategic Management Analysis Of Fiserv

Task 1: Identification of the Company’s strategy and Key success Factors

The first step in strategic management analysis of Fiserv is identification of the company’s strategies and its key success factors. These are-
1. Action to gain the sales and market share- By providing high quality of the services such as payments, processing services, customer and channel management, risk and compliance services etc.
2. Actions to strength firm’s bargaining position with suppliers- For strengthening the firm’s position with the suppliers, Fiserv implements the Fiserv’s enterprise sourcing services (ESS) team which is responsible for coordinating the strategic sourcing initiatives.
3. Actions to capture emerging opportunities- For capturing emerging opportunities, Fiserv draws up the deep knowledge and foresight into the current needs and demands of their clients.
4. Actions to enter new products- Entering the new market by investing in research and development and providing innovative solutions to the organizations.
5. Actions used in managing R$ D- For managing the associates worldwide, the company makes partnerships with more than 24000 associates that is helpful for the company to drive in innovation and quality.
6. Actions to strengthen competitiveness- Competitiveness is maintained by providing the clients with best financial services experiences.

Task 2. Business Competitive Strength Analysis

Below table is used to understand the competitive strength analysis of the company-

Importance weight (1-low, 2- moderate, 3- high), (rating scale: 1 = very weak, 10 = very strong)

 

 

 

Fiserv

 

FIS Global

 

ICS Financial Systems

 

Key Success Factor/ Strength Measure

Importance

Weight

 

Strength

Rating

 

Weighted score

Strength

Rating

 

Weighted

Score

 

Strength

Rating

 

Weighted

Score

 

Quality/product

performance

 

3

10

30

8

24

9

27

Reputation/image

2

9

18

7

14

7

14

Manufacturing capability

1

8

8

8

8

10

10

Technological skills

 

3

9

27

9

27

9

27

Dealer network/distribution capability

 

2

8

16

10

20

8

16

New product innovation capability

 

3

9

27

5

15

10

30

Financial resources

3

10

30

8

24

7

21

Customer service capabilities

 

3

9

27

7

21

6

18

Total importance weights

 

20

72

183

62

153

66

163

Overall weighted competitive strength rating

 

 

 

1nd rank

 

3st rank

 

2rd rank

Task 3. Evaluate the Competitive Advantage of your company:

VRIO analysis is taken into consideration for analyzing the competitive advantage of the Fiserv

 

Resource/Capacity

Valuable

Rarity

Imitable

Organizational

Level of competitive advantage

Global leader

Yes

Yes

Yes

Yes

Sustainable competitive advantage

More than 24000 associates

Yes

Yes

Yes

Yes

Sustainable competitive advantage

Employees with good financial services experiences

Yes

Yes

No

Yes

Parity competitive advantage

Task 4. Application of winning corporate strategy test and recommendation for diversification:

A) External fit

PESTLE
1. Political analysis- Political factors plays a significant role in determining the banking and financial services of the New Zealand. As a global company, Fiserv have to deal with various companies. So, the company can be benefited from the free trade agreements between Nations such as with China and other Asian countries.
2. Economical factors- Certain economic factors also influences the company for its growth and development. The banking industry in New Zealand is very weak, its annual growth rate is approximately 0.3%.
3. Technological factors- Technology is growing very fast in case of financial services industry, the company offered various advanced services such as online payment services, processed services etc. which are technological advanced solutions.
4. Social factors- the changing needs of the consumers and their going concern towards mobile banking and other social trends is helpful for the company to offer its services.
5. Environmental services- With the help of the services offered by the company, it is able to effectively move towards paper less economy which is important to keep environment safe.

Part B) The company can opt for related diversification in terms of providing banking services as well in addition to the financial services of online payments, processing etc. This diversification would be profitable for the company to sustain in long run.

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