Organisational behaviour has many definitions, but every definition has three common features:
· It is the study of human behaviour
· It is the study of behaviour in an organisation
· Usefulness of human behaviour in the improvement of the organisation
Organisational behaviour is the study of the feeling, thinking or the actions of an individual working in an organisation. There is the investigation of the emotions and behaviour of the people and their performances in a team. The factors essential to the success of the organisation can be easily identified and understood with the study of organisational behaviour.
TYPES OF BEHAVIOUR
Formal behaviour defines the activities that are the immediate consequences of the actions of an individual.
It is the emotional and social behaviour which also includes the activities undertaken for performing an official duty.
It is not an official duty but undertaken in organisations. For example, if the employees swap their jobs to get relief from boredom, then it would be an informal behaviour.
CHARACTERISTICS OF ORGANISATIONAL BEHAVIOUR
Organisational behaviour is concerned with the study of different disciplines such as political science, economics, psychology, engineering, anthropology and some other disciplines such as machines, communication, information system etc. It also involves the concepts like perception, motivation, attitude, learning which are borrowed from sociology, anthropology and psychology.
Organisational behaviour is action-oriented and at the same time goal-oriented as well. The main concern is to attain the goals of the organisation and taking care of the individual goals also.
Study at various levels
The organisational behaviour is studied at every level such as individual level, organisational level and group level. It also studies the impact of every level in the effectiveness of the entire process of organisation.
The organisational behaviour is also situational. People behave differently in different situations; thus, organisational behaviour also differs as per the situation. The environment of the organisation is dynamic, and there are changes in the political, social, economic, legal and technological environment which makes the process challenging. But if we study organisational behaviour, the future can be predicted easily, and we can control the deviations.
It has a relationship of cause and effect. The evidence has to be there for better conclusions. The assumptions cannot bring accuracy to the process. OB entails the scientific techniques and the right criteria for decision-making.
Under organisational behaviour, there are a number of outputs of the research undertaken which helps in the acceptable results. Thus, organisational behaviour proves to be a normative science.
It is an ever-changing process as the behaviour of the individuals keeps on changing. People’s interests, groups and values keep on changing which affect their psychology. OB helps to make people acceptable in society by changing their behaviour.
IMPORTANCE OF ORGANISATIONAL BEHAVIOUR
The employee’s effectiveness affects the success of the organisation. People have a different level of understanding, attitude, perception and behaviour that affect their behaviour and working methods. But there has been a considerable change in the behaviour and attitude of the people with globalisation as they get chance of working with multinational companies.
The managers have to understand the psychology level and the behaviour of the people in different situations. For example, the same would show different capabilities while working in a group and while working individually. Therefore, managers have to understand the concept of OB and then apply it in the best way possible.
Understand the perceptions
Perception is the way of people to perceive things, understand them and then reacting or thinking according to it. It helps to provide the necessary knowledge to the people working in an organisation.
Control over behaviour
The theories of organisational behaviour are concerned with various disciplines, and they help to change the behaviour of the employees in the desired manner. Thus, the organisation maintains a healthy work environment.
Good industrial relations
One can easily understand the perception and behaviour of the individual with the study of OB. It helps in resolving the issues at the individual and organisational level as well. The misunderstandings can be easily cleared.
Motivating the employees
It helps in providing satisfaction to the employees by fulfilling their requirements using various techniques. Understanding their behaviour helps the managers to assign the task accordingly, and the successful completion of the task and the appreciation from the managers motivate them to work.
Efficient use of means
The employees are selected after a complete process of recruitment and then trained accordingly. The company also invest in reward management and maintenance of human resource. The investment in areas mentioned above requires an understanding of the individual interest and needs. Thus, it helps managers to understand employees properly.