For the business process described in the organisation’s brief:
2. Develop the current business process model.
3. Identify and describe current strengths and inefficiencies that are present in the current system.
4. Suggest ways that the business process inefficiencies could be corrected through business process re-engineering and the use of IT.
5. Identify technologies that can help improve the business process.
6. Show the proposed business process model and explain how the newly re-engineered system would operate.
Suggested document content (you can add more sections if needed):
• Statement of Scope –. Naming your process with a clear name in the [Verb] [Noun] syntax and writing a starts with / ends when statement will help you clearly identify the scope of the process.
• Desired Outcome –. A clear answer to why we work through this process will guide your analysis.
• Process Flow or Activity Descriptions –a list of the steps completed by people in certain roles. This is the primary or most common path through the business process.
• Exceptions – In addition to the primary path, you want to include variations. What happens if the information on a form is illegible, a required piece of information is not provided, or a special condition is met?
• Business Rules – Your process flow will presume a certain set of rules are followed or enforce those rules. As processes get more complex, it often makes sense to break the business rules out separately so they can be more easily managed as they change.
• Entry Criteria and Inputs – Entry Criteria identify what needs to be true in order for the process to start. Inputs identify any tangible work items someone executing the business process needs to have present-at-hand.
• Exit Criteria and Outputs – Exit Criteria identify what needs to be true when the process ends. Outputs identify tangible work items generated through the course of the business process.
• Workflow Diagram –visual model showing the primary activity steps and exceptions. When multiple roles are involved, a swimlane diagram is a good choice
• Process strengths – what were the strengths of the current business process
• Process inefficiencies – what were the problems with the current processes
• Business Process Re-engineering – how the process can be improved through process re-engineering and through the use of IT. Discuss suggested technologies and how it can be used.
• Proposed Workflow Diagram - a visual model of the proposed business process