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COM00207 | Assignment 4 Communication in Organisations | IT

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Assessment 1: Online Exercises

The aims of this assessment task are that you learn to use basic information communication technologies that you will need to successfully study at Southern Cross University. In particular, you will become familiarised with various aspects of the online Blackboard site MySCU, your SCU email, and our online library site. By doing these tasks, sometimes by trial and error, you will learn how to access important information, and how to submit assignments.

The assignment runs entirely online and consists of five short interrelated online tasks. One of these tasks involves exploring (and answering questions about) the four "research ready" modules. You must complete this section in one sitting - i.e., you cannot do part of it, then save and return to the "research ready" module.

Some other tasks require your tutor to check your work, which might take a day or two. Most tasks only appear once the previous task has been completed successfully.

The tasks are numbered, so it helps to do them in order. You must complete all five tasks (including correctly answering all questions in the research ready modules) in order to satisfy requirements for this assessment task and earn 10%.

Here are the instructions to get you started:

1. Go to and click on the "myUnits" tab.
2. Find the learning site link for COM00207 , and click on it.
3. Read the notice titled ‘Congratulations! You’re on your way!’ on the announcements page. This announcement will give you your clues to completing the first of the five tasks, and each task will in turn give you the clues you need to find the next task.

Remember: one of the tasks involves following the four "research ready" modules and you must do these in one go.

Assessment 2: Essay

Submission method: Upload through MySCU ‘assessment tasks and submission’ link. (NB:

Clear upload instructions/training are part of Assignment 1).

You must upload your essay through Turnitin. After a few minutes you can click on “View/ Complete” again to view your originality report. You can re-edit and upload multiple times until the due date. Please note, subsequent originality reports can take up to 24 hours to generate.

The aims of this assessment task are threefold:

1. Observe two or more people communicating with each other in a ‘live’ setting and to apply communication theories / concepts you have learned about in Topics 1–3 to that event.
2. Write an academic essay which:

a. briefly describes the communication event
b. analyses and evaluates the event by applying three theories / concepts from Topics 1–3 to the event
c. evaluates the usefulness (or otherwise) of these theories for this purpose
d. conforms to the expected essay structure according to the relevant readings for Topic

6.    These can also be found through the SCU Academic Skills website. There you can click through to the Quick Guides and download the following:

â–ª A model essay structure
â–ª Connecting your ideas, linking words
â–ª Editing your assignments
â–ª How to write a good introduction
â–ª How to demonstrate critical judgment
â–ª Writing analytically and persuasively
â–ª Reflective writing
â–ª Writing paragraphs

3. Demonstrate correct in-text referencing and a correct reference list for at least five references according to the reference style described in the following Reading:

Assessment 3: Recording

Submitted recording section: Choose a five - ten minute segment (five mins is sufficient) to submit.

1. Choose an organisation with more than four employees, relevant to your field of study (e.g. a sports organisation; an accountancy firm; a tourism company; a nonprofit organisation; a hotel or resort, a museum or gallery, etc.).

2. Do some independent research on the organisation, e.g. by browsing their website or collecting brochures, promotional material, and information about the organisation’s structure.

3. Using the theories and skills put forward in Topic 10, “Interviewing”, design a set of interview questions geared to gather information about the following communication issues in organisations:

â—¦ Intercultural communication.
â—¦ Presentations and/or persuasion.
â—¦ Negotiations
â—¦ Groups, and/or meetings & discussions (formal and informal).
â—¦ Trust and/or conflict resolution issues.

Aim to have an interactive conversation that is engaged, structured but not stilted (do not read out loud from a prepared script!), and leaves room for opinions.

4. Contact a person within the organisation to interview. The interview needs to be at least 20 minutes, but try not to go longer than half an hour. You will need to record the interview so make sure to inform the person of this. The interview must be conducted in English.

5. Ask the person to complete the Informed Consent form (on our blackboard page).

6. Interview the person and record the interview.

Recording and submission

Record the interview, preferably digitally (you can use the following file types: mpg, mp3, mov, avi, wmv). If that is not practical, you can record on video cassette, audio cassette or microcassette. (NB: There are no grades assigned for the quality of the recording). On the recording you need to be audible and/or visible.

Select a five-minute section of the interview that you think best represents your interviewing style and copy this. Submit this five-minute copied section of the recorded interview.

Do not submit the original! You will need your original recording for the next assignment. You will NOT receive the recording back, so do not send memory sticks or other expensive media. Do not delete your recording until you have completed and passed this unit.

If you are submitting on CD or other hardware ensure that your recording is labelled with your name, student number, the unit code, and the date.

Submit a copy of the signed informed consent form as well.

Assessment 4: Report

Listen carefully to the interview and consider the communication issues discussed. Read whatever background material you have gathered about the organisation. Drawing on materials from Topics 8 to 12 identify and evaluate the interpersonal communication issues in your participant’s organisation from the employee’s point of view. Relate these issues to theory and use academic research to support your findings. Present your findings in your report.

In this report:

• include a section which describes the company and the interviewee. Use pseudonyms for the employee and the company. Do not use real names.
• important! Ensure you describe and reflect upon your methods for conducting this research: how did you select your interviewee, how did you persuade them to participate, what kind of interview techniques did you apply? Refer to relevant theories on persuasion, presentations, interview techniques, possibly intercultural communication, and so on.
• describe your findings, and analyse them using pertinent theories (from not just Module One but certainly from Module Three). Reference the theories appropriately.
• include recommendations for your participant’s organisation. In your recommendations, make sure that you offer viable solutions. If there are no problems at all, then analyse which factors ensure that communication is so successful in this company.
• include the informed consent form as an appendix.

Throughout your report, do not refer to your participant or their organisation by their real names. Use pseudonyms at all times, to protect the identity of your participant.

You must have at least eight academic (peer reviewed) references in your report. No Wikipedia or World Wide Web (Googled) references will be counted as academic.

Structure your report according to the relevant readings set for Topic 6:

• Interpreting the Assignment task: Report.
• Report Writing.
• Report Writing Checklist.
• Writing an Abstract or Executive Summary.
• How is an Abstract Different from an Introduction?
• Introductions and Conclusions: Report.

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