BSBLDR511 | Develop and Use Emotional Intelligence | Business

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Assessment Tasks

This Project has been split into six separate tasks. Please complete each task in the order they appear.

Task One

Complete the self-reflection survey for BizOps managers to analyse your own emotional intelligence competencies.

Explain how you can use your self-reflection to further develop your emotional intelligence.

Task Two

Use the insights you have had about yourself during the previous activities to improve your emotional intelligence. For one week, keep a daily journal of experiences, interchanges, people, situations and tasks that evoked an emotional response in you in your workplace.

For each experience, write down the emotional state you felt and the trigger/s that you believe brought it on. If the situation ended well, note the strategy you used to manage your emotions.

If the situation did not end well, suggest an alternative strategy that may have been more effective. If you miss a day, add it to the end of your week so that you have a total of seven days’ personal insights recorded.

Task Three

For one week, keep a daily journal of experiences, interchanges, people, situations and tasks that evoked an emotional response in someone else in your workplace.

For each experience, write down the emotional state you witnessed and the trigger/s that you believe brought it on. If the situation ended well, note the strategy that person used to manage their emotions. If the situation did not end well, suggest an alternative strategy that may have been more effective. If you miss a day, add it to the end of your week so that you have a total of seven days’ observations recorded.

Ensure you do not compromise anyone’s privacy by using pseudonyms.

Task Four

Review Anton’s completed Self-Assessment-Survey and the information provided in the email from

Sarah Voss, and complete the following:

1. Explain how Anton is expressing his emotions in the workplace and how he could do this more appropriately.
2. Explain how Anton is responding to the emotions and behaviours of others in the workplace and how he could do this more appropriately.
3. Prepare a mentoring plan for Anton. The mentoring plan is required to explain how you would:

• assist Anton to respond to the emotional states of his co-workers and to assess emotional cues
• identify the cultural expressions of emotions unique to Anton’s Eastern European culture and utilise these to help the team respond to his emotional cues
• select and offer flexible work practices to Anton to assist him in overcoming any language or cultural barriers he may be encountering in the workplace provide opportunities for Anton to express his thoughts and feelings on a regular basis
• assist Anton to understand the effects of his behaviour and emotions on others in the workplace
• encourage Anton to self-manage his emotions

Your plan should be in the form of an action plan with timeframes, resources and outcomes, and should link to any relevant BizOps policies and procedures.

Task Five


Using the information from the BizOps documents provided as a part of this assessment and the surveys completed by Anton and yourself, prepare a report on preliminary/general ideas relating to emotionally intelligent management practices that do the following:

1. Adopt culturally intelligent communication behaviours appropriate to responding to a diverse workforce
2. Develop conflict resolution skills within the team
3. Offer flexible work practices and family-friendly initiatives
4. Consider the emotions of team members when making organisational decisions
5. Encourage self-reflection among team members
6. Provide a safe and inclusive work environment according to WHS legislation
7. Use the strengths of team members to achieve workplace outcomes

Task Six

Using the information from the relevant BizOps policies and procedures and the surveys completed by Anton and yourself, prepare a report on preliminary/general ideas relating to emotionally intelligent management practices. Your report must contain the following:

Introduction

Explain the relationship between emotionally effective staff and management and the achievement of business objectives, and why this is important for BizOps.

Body


Outline three key emotional intelligence strategies and principles that would be suitable for BizOps

Explain the use and importance of emotional intelligence to build positive internal and external workplace relationships.

Explain how to recognise and respond to culturally diverse emotional reactions of team members (provide examples).

Explain how to adapt your own communication style to promote positive relationships.

Explain why management should always consider the emotions of team members when making organisational decisions

Outline how to use the strengths of team members to achieve workplace outcomes.

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