Coles Australia marketing strategies analysis
Coles supermarkets Australia is a huge retail Giant that has opened around 807 supermarkets since its establishment in Australia. The primary purpose of this report is to conduct a detailed review of the marketing plan and strategies of Coles.
Coles marketing strategies Analysis
Introduction to Coles supermarkets
Coles supermarkets is an Australian supermarket and retail chain established in 1914 by George coles. Coles supermarket also has opened its online store, i.e. Coles online, to provide online services to its customers. Further, the current revenue of the company amounts to Australian $39.288 billion, and operating income of company amounts to Australian $ 1.414 billion. Coles has developed various brands for its diverse range of products.
This article talks about the Coles Marketing strategies and marketing plan. Coles supermarkets Australia is known is considered as a huge retail Giant, which was established in 1914. The article elaborates the goals and objectives of the organization and also includes the discussion about the market analysis of Coles. Moreover, Coles marketing strategy is elaborated in the article, which are currently used by the organization for achieving better position in the market.
Coles goals and objectives:
The primary purpose of Coles supermarkets is to provide adequate services to customers and achieve long term success in the retail industry.
Further, the main aim of the company is to make a substantial competitive advantage for its products in the retail sector. Coles also aims at developing the most trusted retailer in Australia. The primary mission of the company to provide fresh and healthy food to Australians to make their life to be healthier and happy. In addition to this, one of the other objectives of Coles is to achieve smart selling strategies by achieving efficiency in its technology-led stores ("Our strategy | Coles Group", 2019). In the sections to follow we would be analysing coles marketing strategy and putting up the right eye on the company's external and internal environment factors that impacts marketing strategy, requires in-depth knowledge of marketing. We at assignmenthelp4me have a team of 1230+ marketing experts who can provide 24*7 assignment help services. reading further will help you evaluate our quality work and also in related articles we have done coles, Woolworths and Boost juice marketing analysis. So all the related Australian organisations have been evaluated by assignment help Australia experts in this and related articles. Read on.
Coles market analysis:
Coles operates in the Australian retail industry, where only a few firms are dominating the retail sector. The following figure shows the share of each dominating firm in the retail industry:
The above figure provides that Woolworths has gained the most significant share for the retail market in the industry. Also, it has been identified that Coles has gained 37 % of the market share in the retail sector ('grocery market in the world", 2013). Also, rising health awareness is causing an increase in the demand for retail products in production. Thus, it has been identified that there is an increasing sale of retail products in the industry.
Coles marketing STP:
Coles segmentation strategies:
Coles segment its customers based on buying behaviour of its customers. By segmenting a large number of customers into small segments, Coles satisfies the needs of customers in a more effective manner. Further, the Coles segments its customers based on demographic, geographic, behavioural and psychographic characteristics of customers. Coles also has segmented into customers based on age and income of its customers. Also, the behaviour characteristics of customers towards various products are evaluated to ensure that the best products are provided to customers.
Coles targets customers in Australia through its chain of retail stores in different cities of Australia. Further, coles provide a number of products suitable for both high and low-income customers in Australia.
Coles has adopted lost cost pricing strategies intending to gain a more extensive customer base in the industry with several differentiated products. The following figure shows the positioning map of Coles with other retail firms in the industry:
Thus, it has been identified that Coles is facing huge competition for its retail products. The major competitors of Coles include ALDI and Woolworths. Coles has the lowest pricing strategy, and customers believe the outcomes of Coles to be more critical than other firms in the industry (Lane, 2019).
Coles Marketing mix:
Coles supermarkets provide a diverse range of products to customers in the best manner. The 7Ps of Coles supermarkets are discussed as follows:
Coles has developed a strong product portfolio to meet the needs of all its customers. The diverse range of products of Coles includes baby products, bakery, fresh fruits and vegetables, gluten-free products, mobile phones, liquor, meat, etc. Also, coles have launched diverse brands for its products such as Spirit hotels, BonSucro sugar, Graze grass-fed beef etc. Coles also provides secure shopping to customers through its Coles app and aims at meeting the needs of each customer through a diverse variety of products. Coles has launched various health and beauty magazines to attract a large number of female customers. Coles provides a number of the recipe to females through its youtube channels (Coles Supermarkets, 2019).
Coles has adopted a low pricing strategy to provide quality products to customers at reasonable prices. Coles also aims at meeting the needs of both low and high-income group of consumers. Coles, through its cost leadership strategies, keeps its customer attracted to various products and services (HOGAN, 2017).
Coles has a wide distributional channel, i.e. coles provide its products to customers at various distribution channels of the company. The Coles has established around 807 supermarkets in Australia. Also, Coles has opened an online retail store to provide convenient purchase experience to customers.
Coles has adopted a number of ways to promote its products among customers. Also, various online promotions and online discounts are provided by Coles to its customers to encourage them to purchase the products of the company. Social media marketing and traditional advertising mediums such as print media help Coles to create awareness of its products among customers and to make them aware of various promotions running in the business. The magazines of Coles regarding various health and beauty products also help in creating awareness among customer. Along with this, Coles has its youtube channel, which helps in promoting its goods over a large number of customers.
Coles provides convenient shopping to customers and customers of Coles posts various reviews and feedback on the website of the company and its social media sites, which helps in creating awareness about the company and its products among the customers. Coles also has maintained effective relations with its suppliers which further builds the reputation of Coles in the market and results in positive words of mouth ("Our suppliers | Coles Group", 2019).
Coles has hired experienced staff in the organization to provide quick services to customers. Also, Coles provides regular training to its staff members to improve the quality and effectiveness of services provided to a large number of customers. The main aim of HRM practices of Coles supermarkets is to maintain a good relationship with a large number of customers. In addition to this, Coles has adopted a soft approach to HRM practices to keep its employees satisfied and motivated in an organization (2019 Annual Report, 2019).
The number of operational processes of Coles includes working processes adopted to provide effective services to customers. Coles has adopted a number of strategies to provide quick services to its customers. Along with this, Coles is taking a number of initiatives to improve its supply chain processes.
Coles marketing strategy analysis and recommendations:
The marketing strategies of Coles aims at providing differentiated products to customers at the lowest prices. Coles aims at achieving a leading position in the industry by providing quality products and services. Coles focuses on identifying the needs of its customers and provides a diverse range of products to customers at its retail stores. Coles also has adopted a number of employee engagement strategies to ensure that employees are satisfied to work in an organization. Further, Coles believes that employee satisfaction is the key to provide quality services to customers. In addition to this, Coles has adopted wide distribution strategies with the aim to provide faster services to its customers.
Recommendations to Coles:
Coles has gained huge acceptance for its products in the industry, but it has been identified that the satisfaction level of customers with the products of Coles is still lower than Woolworths, ALDI and some other retail firms operating in the Australian retail market. following recommendations have been provided for Coles to strengthen its retail position further:
- Coles should improve its strategic position in the industry by developing various customer-oriented marketing strategies and taking initiatives to increase customer satisfaction with various products sold at supermarket stores.
- Coles should also converge its number of brands into one brand to increase awareness among customer about its products and to cause brand awareness in Australia.
- Coles has limited global presence outside Australia. Thus, initiatives must be taken by Coles to open a number of grocery stores outside Australia.
- Coles should also adopt a number of competitive strategies to compete with other dominating retail firms in Australia.
- Employees motivation should also be strengthened through various compensation packages and performance management systems.
- Coles should develop talent management strategies to provide regular training to its staff members.
- Coles should also take initiatives to reduce its cost of operation.
- Coles should further strengthen its product base by developing or improving relations with a number of suppliers and launching new products at its stores.
Thus, various recommendations have also been given in this report for Coles to help the company improve its performance and employee satisfaction.
- 2019 Annual Report. (2019). 2019 Annual Report. Retrieved 28 December 2019, from https://www.colesgroup.com.au/FormBuilder/_Resource/_module/ir5sKeTxxEOndzdh00hWJw/file/Coles_Annual_Report_2019.pdf
- Coles Supermarkets. (2019). Coles Supermarkets. Retrieved 29 December 2019, from https://www.coles.com.au/
- FactCheck: is our grocery market one of the most concentrated in the world?. (2013). Retrieved 28 December 2019, from http://theconversation.com/factcheck-is-our-grocery-market-one-of-the-most-concentrated-in-the-world-16520
- HOGAN, A. (2017). Coles sticks to pricing strategy, but slow progress on Coles Express and Liquor | Australian Food News. Retrieved 28 December 2019, from https://www.ausfoodnews.com.au/2017/05/01/coles-sticks-to-pricing-strategy-but-slow-progress-on-coles-express-and-liquor.html
- Lane, I. (2019). Aldi poised to knock Coles and Woolworths off their perch. Retrieved 28 December 2019, from https://thenewdaily.com.au/finance/consumer/2019/08/08/aldi-coles-woolworths-competition/
- Our strategy | Coles Group. (2019). Retrieved 28 December 2019, from https://www.colesgroup.com.au/about-us/?page=our-strategy
- Our suppliers | Coles Group. (2019). Retrieved 29 December 2019, from https://www.colesgroup.com.au/suppliers/