Key job skills needed for various professional disciplines

1.Skills needed to be a business analyst

Business analyst careers are flourishing in the contemporary world and skilled business analysts are in high demand. However, it is also true that there is enormous competition corresponding to business analyst careers. Having said that, to outshine others and make your mark, it is important that you pay heed to the most important skills needed to be a business analyst. Given below are the business analyst skills classified into soft skills and hard skills.

Soft skills needed to be a business analyst

• Communication skills

  If you want to excel in your career as a business analyst, you need proficient communication skills for vital interactions with clients, top management, and your co-workers in the team. Not only do you need effective verbal communication skills to clearly communicate your analytical findings but you also require active listening skills for attention to each detail. Also, your communication skills will work as the foundation of your effectiveness in terms of negotiation which is another key aspect of business analyst jobs.

• Critical thinking and analytical skills

  Based on the information and data you collect, you then need to draw precise inferences related to the collected information. As a business analyst, you need to analyze the functioning of different business processes for which you need efficient critical thinking skills and analytical skills. While assessing business problems and finding effective solutions, you need to be at the best of your critical thinking.

• Presentation skills

  Presenting the findings of your analyses and monitoring as an analyst in a concise and formal way is as important as conducting the analysis. For conducting worthwhile meetings and communicating the results of your analysis to the top management, you need impressive presentation skills.

• Effective decision-making skills

  Business analyst jobs require reliable decision-making at all levels and your decisions will have a direct impact on the state of operations in the organization. Hence, you need to ensure that you portray decision-making skills that boast great confidence, credibility, and ownership.

• Managerial skills

  As a business analyst, you may be required to lead teams of other analysts and manage individuals from different backgrounds. Also, you need to effectively manage your coordination and relationships with your teams, clients, and the top management. To excel in these pursuits, you need efficient managerial skills.

• Problem-solving skills

  Business analyst jobs are vulnerable to various challenges and unprecedented situations affecting business operations. In fact, identifying business problems and working out reliable solutions will be among your top priorities as a business analyst and for that, you need brisk problem-solving skills.

Hard skills needed to be a business analyst

• Technical Skills

  Given the present state of the corporate world which is largely dependent on technology, you need strong technical skills for success in business analyst jobs. You need hands-on knowledge of various tools and techniques used in creating managing reports that represent the results of the analysis. You need technical skills linked to database management, SQL queries, programming languages, research skills, and so on. Besides, you will need knowledge of business intelligence tools like Tableau to organize your reports and dashboards.

• MS Excel

  As a business analyst, you need to maintain reports almost on a daily basis and organize your data in an effective manner. This is where expert knowledge of MS Office, especially advanced knowledge in MS Excel will be essential.

• Data analytics

  Core data analytics skills are required to be a business analyst as business analysis involves complex data that needs to be analyzed and organized in reports and dashboards.

• Financial planning skills

  Business analysis often proves to be synonymous with financial analysis. Besides, when you propose solutions to the prevailing problems, you also need to discuss the budget framework for the implementation of the solutions you propose. Having said that, you will need impeccable financial planning skills to excel. Besides, financial skills will also help you in conducting effective cost-benefit analysis.

• Business process models

  To understand the intricacies of business functioning and how business problems may affect functioning, you need a thorough understanding and specific knowledge of various business process models.

Skills to include on resume

On your business analyst resume, you must include communication skills, managerial skills, data analyst skills, and MS Excel skills.

2. Skills needed to be a project manager

There is no better feeling than leading projects in the workplace, isn’t it? Project management jobs exist in a broad spectrum of professional disciplines. You may be a project manager in the web development department or in the operations department subject to your core expertise. When it comes to project management careers, recruiters are only interested in candidates who have the right project management skills. Let’s find out more about project management soft skills and hard skills.

Soft skills needed to be a project manager

Hard skills needed to be a project manager

• Leadership skills

  For leading projects and ensuring that you can keep the team on the same page for delivering the project on time, you need exceptional leadership skills. Your effectiveness as a leader will have a direct impact on the project success rate of the organization you work for.

• Effective collaboration and communication

  Communication and collaboration are among the most salient project management skills as you need to share knowledge and instructions effectively with your team. At the same time, you also need to ensure that you communicate all details with great clarity and collaborate with your team and the top management in a worthwhile manner.

• Conflict resolution skills

  There could be various conflicts in the team in the course of project management which can derail the project or even lead to project failure if not addressed. Hence, among project management soft skills, conflict resolution is of great importance.

• Creative problem solving

  Problem-solving is another essential skill for project managers as project managers need to be quick at identifying the prevailing issues in the project and look to solve them with creative innovation. This is where your creativity and critical thinking will be put to test quite often.

• Brisk adaptability

  In project management, last-minute changes proposed by the clients or the top management are common. In the face of such challenges, you need to be quick at adapting and readjusting your approach. Also, you need to model the right adaptability for your team members in the face of unprecedented change management.

• Empathy

  To keep your project team motivated at all times and to sustain their engagement, you need to show greater understanding and respect for their emotions. Having said that, you need to master the skill of empathy to come across as a leader who can promote cohesion and inclusion among teams.

• Time management skills

  Time management is an obvious vital skill in project management. Needless to say, every project comes with deadlines and you need to manage your time accordingly and also assist your team members in doing so.

• Project scheduling

  Project scheduling skills are among the most essential hard skills in project management. Also, if you are using digital tools for project scheduling, you need expert knowledge of the tools.

• Domain expertis

  You may be a project manager in the marketing department, logistics department, or quality assurance department. When you aspire to be a project manager in a specific domain, it is important that you have advanced knowledge and expertise in that domain. Your knowledge and command over your expertise have to be so good that you are looked at as a perfect leadership prospect for leading teams of individuals that hold the same knowledge and expertise.

• Knowledge of project management tools

  In the contemporary world driven by massive digitalization, the use of project management tools is quite common. Most organizations are using project management tools to enhance their efficiency and if you are looking to make your mark, it is significant that you build your expertise in the use of these tools.

• Budgetary planning skills

  As a project manager, it is your responsibility to finish the project within the stipulated time frame and also within the set budget. Hence, you need flawless budgetary planning skills and financial skills to outshine others as a project manager.

• Delegating

  You cannot do everything on your own and that is a fact you cannot change. Hence, you need to effectively share responsibilities and authority with your team members to ensure the timely completion of the project. Hence, you need skills to delegate power and tasks in a meticulous way based on the capabilities of your team members.

• Performance Tracking

  You can track the progress of the project and the performance of your team through key performance indicators, dashboards, and reports. You need great knowledge of the digital tools for tracking your team’s performance and also the skills to regularly monitor the project status.

• Forecasting

  Among the project management skills, forecasting is among the most vital skills. You need skills and expertise to forecast the future course of the project to ascertain if the project will be completed in time or not. Besides, forecasting can also be in terms of finances and other resources needed for the completion of the project.

Skills to include on resume

For your project management resume, you definitely need to add effective communication and collaboration skills, time management skills, leadership skills, knowledge of project management tools, budgeting skills, empathy, problem-solving, and adaptability skills.

Wondering what a perfect resume for project management should look like? Don’t worry, our expert resume writing services are there for you!

3. Skills needed to be a marketer

Marketing in the contemporary world is a lot synonymous with digital marketing as all businesses are now moving online and hence see a great scope in digital marketing for brand awareness and driving sales. In this section, we have highlighted various marketing skills that you need to master for a successful marketing career.

Soft skills needed to be a marketer

• Adaptability

  Marketing is quite a dynamic field and trends are changing time and again. What is a thriving marketing trend today may not be as impactful six months later! Having said that, it is important that you have the skills to adapt to the need of the hour to embrace the trends that matter the most in concurrent times.

• Creativity

  Marketing is all about creativity and innovation, isn’t it? In fact, in marketing, the only competitive advantage that matters the most is creativity. As long as creativity is a key highlight of your marketing skills resume, the prospects are great. Following the latest digital marketing trends is not enough unless you are doing it with creativity. In fact, as per the World Economic Forum, creativity is among the most important skills for nine of the top ten future jobs.

• Collaboration skills

  As a marketer, you need to collaborate with writers, graphic designers, and your entire project team. The greater the collaboration the more ideas you can find for framing excellent marketing strategies and tactics. Hence, you need excellent collaboration skills to outperform competitor firms in terms of marketing plans.

• Persuasion skills

  Marketers need to have strong persuasion skills so that they can create content and illustrations that can have a positive impact on the target audience. In fact, your success as a marketer will often be evaluated in terms of how much you can convince and engage your target audience.

• Attention to detail

  In marketing, success depends on how effectively you can deliver on the expectations of your target audience and how clearly you can communicate your brand’s message to the target audience. For a better understanding of the same, you need to act with attention to detail.

• Flexibility

  You cannot approach all your segments of potential customers with the same marketing approach. For instance, millennials expect brands to market themselves in a different way while baby boomers engage through traditional forms of marketing. Hence, you need to embrace flexibility for greater success.

Hard skills needed to be a marketer

• Writing skills

  If you want to establish your career as a content writer, SEO writer, or blogger, you need to build competitive writing skills which you need to enhance in an incremental way through enough practice and attainment of knowledge.

• Data analytics

  Contemporary marketing is a lot dependent on big data and for segmenting your target audience and tracking your marketing KPIs, you need great proficiency in terms of data analytics for a data-driven approach to your marketing plans.

• Digital literacy

  Digital literacy is a vital aspect of digital marketing skills. With organizations increasingly subscribing to marketing automation tools and content creation tools, you need the digital literacy skills to utilize the tools effectively.

• Search Engine Optimization (SEO)

  Search Engine Optimization is a hard skill that is of great importance in digital marketing skills. It involves tracking SERP rankings and then working towards improving them. If you want to advance your career in digital marketing, it is essential that you build your expertise in SEO.

• Search Engine Marketing (SEM)

  Apart from SEO, Search Engine Marketing (SEM) is another crucial element of digital marketing. It is technical expertise that marketers need to develop for a successful career.

• Social Media Optimization (SMO)

  As we already know, social media has become one of the most powerful branding platforms in the contemporary world. To create effective social media marketing strategies, SMO is an important part of digital marketing expertise that you ought to master.

• Content marketing

  Another aspect of technical knowledge of digital marketing is content marketing which caters to the intricacies of how marketing can be made more successful with different forms of content. The knowledge of content marketing involves setting SMART goals for marketing and creating content calendars to maintain a regular posting schedule.

Skills to include on resume

In your marketing resume, you should definitely have the skills of creativity, digital marketing skills, persuasive skills, flexibility, adaptability, and hard skills in SEO, SMO, and SEM.

4. Skills needed to be a salesperson

For any business, generating a massive volume of sales is among its top priorities, and for that, businesses depend on salespeople who have exceptional sales skills to offer so that they can convert as many leads into customers as possible. Not to forget, for driving sales, salespeople also draw hefty incentives. Do you also aspire to build a career in sales? Let us shed light on the sales skills you need for this pursuit.

Soft skills needed to be a salesperson

• Confidence in communicating

  When you are explaining the products or services to your potential customers, your confidence in terms of your communication skills will have a direct impact on how effectively you can engage the other person. When you come across as a flamboyant salesperson, your leads will be far more impressed and interested.

• Convincing Skills

  In sales, your ultimate objective will always be to convert the leads and convince them to make the purchasing decisions. The more people you can convince the greater the conversions. Hence, in sales, your convincing skills and how well you can get into the minds of your leads will be a direct measure of your success.

• Problem-solving skills

  You need sharp problem-solving skills to overcome the various challenges that come in the way of conversions or customer delivery. In sales, you cannot let challenges get the better of you but you rather need to overcome the challenges to ensure your success.

• Flexibility and adaptability

  You need to be flexible in your approach to dealing with different kinds of customers. There is no fixed template for convincing your leads and compelling them to make the purchase. You need to first analyze the behaviors and preferences of your potential customers and then adapt to the same with great flexibility to give you the chance to improvise whenever needed.

• Emotional intelligence

  Emotional intelligence is among the most demanded job skills in the modern world across all industries. With emotional intelligence, you can understand your customers better and deliver exceptional customer experiences.

• Relationship building skills

  In sales, it is all about your rapport-building with your leads and customers. For that, you need extraordinary relationship-building skills to acquire new customers as well as to retain your existing customers by maintaining positive and trusting relationships.

Hard skills needed to be a salesperson

• Product knowledge

  How do you expect to convince your customers and convert them unless you don’t have comprehensive knowledge of the products or services you are selling? Having said that, among the top sales skills is the need for having insightful product knowledge. You should be aware of all the strengths and loopholes in the product or service.

• Knowledge of CRM tools

  Customer relationships are managed through CRM tools these days in most organizations. Hence, you need to build a good rapport with all in one CRM tools to advance your career in sales.

• Organizing skills

  In sales, you have to effectively organize large volumes of product information, client details, and other important information that have a direct correlation with your productivity. Hence, you need exceptional organizing skills to flourish in sales.

• Data analysis

  Managing sales operations involves big data these days that includes customer details, their interactions, preferences as well as the statistical details related to the products. Hence, effective data analysis skills are important.

• Marketing skills

  For great success in sales, you also need to have a fair idea of marketing skills so that you can also reach out to your target audience effectively and engage them in the sales process.

Skills to include on resume

If you want to progress your career as a salesperson, you should surely include effective marketing skills, persuasive communication skills, active listening skills, emotional intelligence, relationship-building skills, and flexibility on your sales skills resume.

5. Skills needed to be a financial analyst

A career in finance or accounting is always a bright prospective career option if you have the right knowledge of finances as well as accounting skills. Needless to say, a financial analyst career or a career in accounting cannot be made entirely on soft skills as it requires specific core hard skills that relate to financial models, financial principles, principles of accounting, and a lot of practical knowledge. In this section, we have highlighted the skills that are essential for a financial resume.

Soft skills needed to be a financial analyst

• Critical thinking skills

  When it comes to financial decision-making, critical thinking skills become indispensable. When you analyze finances, it is important you take all details into account and don’t jump to conclusions. Hence, you need effective critical thinking skills.

• Management skills

  As a financial analyst, you need to manage different financial records, details, reports, and other information that is vital for the organization. Also, you need to manage the confidentiality of sensitive financial information. Besides, if you are leading a team of finance professionals, you also need to manage the workflow in an effective manner. For all these responsibilities, you need exemplary management skills.

• Time management skills

  In the business world, we often hear that time is money which is indeed true to a great extent. You need time management skills to make real-time financial decisions and to prepare your financial reports well in time to ensure that it is in the best interest of the organization.

• Interpersonal skills

  Being a financial analyst, your success will not only depend on your core accounting knowledge. Interpersonal skills for interacting with your clients, teams, investors, and top executives will also be an imperative part of your skill set to perform well as a financial analyst.

• Analytical skills

  Who would need analytical skills more than analysts? As a financial analyst, you can not really leave things to chance. You need to be double sure about everything and for that, you need to analyze every report, detail, or information by showcasing incredible analytical skills.

Hard skills needed to be a financial analyst

• Accounting skills

  Needless to say, you need professional accounting skills along with impeccable knowledge of accounting principles. The greater your expertise in financial accounting the greater the success you can achieve as a financial analyst. Your mathematic and accounting skills will be your greatest strengths in a financial analyst career.

• Corporate finance knowledge

  Besides effective knowledge of accounting principles, you also need multidimensional knowledge of corporate finance to deal with taxation laws and other aspects of corporate finance.

• Financial modeling skills

  You also need the hard skills to be able to work around financial models for financial analysis and forecasting of the company’s financial health. As long as your financial modeling skills are up to the mark, you will be in high demand in the industry.

• MS Excel

  Proficiency in MS Excel is a basic hard skill for analysts as they need to maintain effective records and documentation of financial details and other related information. Hence, you need to ensure that you have a thorough understanding of MS Excel inclusive of all the advanced Excel functions.

• Corporate valuation

  As a financial analyst, you should also have the skills to be able to evaluate the financial position of projects, investments, and businesses. You will be required to carry out corporate valuations on a regular basis in a financial analyst career and for that, you must develop the prerequisite skills.

• Knowledge of digital finance

  The modern world boasts of massive digitalization and automation in the finance sector. In the years to come, the aspect of digitalization in finance will only get bigger and better. Hence, to catch up with the transformations in the field of finance, you need comprehensive knowledge of digital finance.

Skills to include on resume

For a thriving career as a financial analyst, you must include accounting skills, data analytic skills, digital finance skills, interpersonal skills, management skills, and financial modeling skills on your resume

6. Skills needed to be an HR manager

Do you aspire to work as an HR manager in one of the top MNCs in the world in the near future? Do you think you have what it takes to drive positive experiences and engagement in a diverse workforce with people from different socio-cultural backgrounds? Well, in that case, you need to ensure that you have some unique HR skills to offer to organizations. To- Well, in that case, you need to ensure that you have some unique recruiter resume skills to offer to organizations. This section elucidates various HR skills that are needed for a successful career in human resource management.

Soft skills needed to be an HR manager

• Social skills

  HR managers act as the bridge between the top management of the organization and employees at different levels. Hence, it is important for them to build positive relationships in the workplace, and for that, HR managers need to excel in their social skills.

• Leadership skills

  When it comes to the right conduct in the workplace, disciple, and work ethics, HR managers have to lead by example. Also, HR managers are solely responsible for leading employee engagement activities and finding creative ways to keep the workforce motivated. Hence, the leadership skills of HR professionals are put to test on a daily basis.

• Managerial skills

  Who else would need managerial skills more than HR managers do? HR managers need to manage interviews, candidates, talents, and the coordination between people at different levels within the organization. Hence, HR managers need streak-smart managerial skills for securing their own careers.

• Emotional intelligence

  With proficiency in emotional intelligence, HR managers can understand employees’ concerns and emotions in a better way. Subsequently, they can enhance employee experience in a more worthwhile way for better engagement in the workplace and alignment of objectives in the workforce. EQ will also help HR managers to improve their conflict resolution skills.

• Effective communication skills

  HR managers have to maintain consistent communication with employees, team leads, and the top management to facilitate the effective sharing of information in the workplace. Also, to understand employees better and to comprehend instructions from the top management, they also need active listening skills.

• Problem-solving skills

  Problem-solving is among the most desired human resource management skills in the modern business world. To explain, there can be a wide range of problems that a workforce is susceptible to. The problems can exist in the terms of high attrition, lack of engagement in the workplace, or even recurring conflicts. Having said that, if you aspire to be an HR professional, you may have to deal with complex challenges on a daily basis. To be able to do that with great efficiency, you need efficient problem-solving skills.

• Resilience

  When you are dealing with human resources, challenges can be ample. It is important that in the face of challenges, you do not lose your motivation and rather remain resilient to deal with things with greater optimism and resolve. Hence, it is important that aspiring HR managers work on building resilient personalities.

• Negotiation skills

  It is fair to say that HR managers cannot really think about thriving without effective negotiation skills. From negotiating salaries to negotiating incentives, relieving dates and so on, you will need to consistently improve your negotiation skills to grab your opportunities in human resource management.

Hard skills needed to be an HR manager

• Writing skills

  Written communication is a key aspect of HR responsibilities and for that, you need to ensure that you have effective writing skills equipped with perfect grammar and structured forms of formal writing.

• HR analytics

  Like almost every other business vertical, human resource management is also switching to data and data analytics. HR analytics is a thriving HR trend in the modern business world and to have enough opportunities at your disposal, you need to improve your technical knowledge of HR analytics.

• Knowledge of talent management systems

  Besides HR analytics, there is a wide range of other talent management systems and software as well which organizations are leveraging. You need to acquire knowledge of the most commonly used talent management systems for brighter career prospects in human resource management.

• Scheduling and organizing

  Scheduling interviews, employee engagement activities, feedback sessions, and office celebrations on special occasions are among the core responsibilities of HR managers. Besides, you need to organize candidates’ details, employee details, compensation policies, rewards, and so on. For that, you will need to work on incrementally improving your scheduling and organizing skills.

• Digital literacy

  In the contemporary corporate world, digital literacy has become an important aspect of HR skills. With organizations going increasingly remote and the trend of virtual workplaces rising, HR managers need to adapt to the virtual style of working. It is a well-known fact that the future of the corporate world is remote and for managing things remotely, HR managers need proficient digital literacy skills.

  Skills to include on resume

  On your HR resume, you need to definitely include social skills, knowledge of HR analytics, writing skills, managerial skills, management skills, and strong leadership skills on your resume.

  If you are still unsure about the soft skills or hard skills you should add to your HR resume, reach out to our expert resume writing services.

7. Skills needed to be a logistics manager

With businesses switching to smart logistics management, logistics manager careers are among the most sought-after job profiles in the modern corporate realm. However, the job profile of logistics managers comes with a host of important responsibilities. These responsibilities include managing transportation, warehousing, and effective coordination between parties. So, if you want to build your career in logistics management, you need to work on your logistics skills or logistical skills. Listed below are the various soft skills and hard skills needed for a career in logistics management.

Soft skills needed to be a logistics manager

• Negotiation skills

  Logistics managers have to negotiate with customers, retailers, transporters, and other vendors on a daily basis. Having said that, for a successful career in logistics management, you need to work on your negotiation skills.

• Networking skills

  Anyone aspiring to have a career in logistics management needs to build and retain strong networks of retailers, transporters, and customers to maintain a consistent supply of materials and finished goods. Hence, if you want to work as a logistics manager, you should definitely work on improving your networking skills.

• Relationship building skills

  Positive relationships and rapport building will help you in catering to your organization’s logistical requirements in a worthwhile and consistent way. When you start working as a logistics manager, you will have to maintain positive relationships with your clients, retailers, and other logistics partners. Hence, it is important that in the pursuit of your preparation for a logistics manager profile, you work on upscaling your relationship-building skills. In simpler words, you need to optimize your communication skills, collaboration abilities, and social skills for maintaining positive relationships.

• Time management skills

  Any delay in the timely delivery of logistical supplies can cost a bounty to organizations. Hence, it is important that logistics managers work on developing flawless time management and scheduling skills.

• Brisk adaptability

  There are various challenges involved in logistics management related to transportation and warehousing. For instance, a transporter may deny services at the last minute or there may be issues with supply chain management. In times like these, as a logistics manager, you will have to showcase brisk adaptability for proficient problem solving and finding a way out.

Hard skills needed to be a logistics manager

• Effective industry knowledge

  For succeeding as a logistics manager, you need holistic knowledge of the industry you are operating in. For instance, if you are working in the pharmaceutical industry, you need comprehensive knowledge of the industry to manage logistics with great efficiency.

• Knowledge of e-business and e-procurement

  Among the various hard skills needed to be a logistics manager, it is important to have great expertise in terms of understanding the e-business and e-procurement models. The better you understand these models the more impressive your logistic skills resume will be.

• Financial planning skills

  Logistics managers also need to undertake effective financial planning in terms of managing freight costs, warehousing costs, and other operating costs involved in logistics. Hence, for finding great opportunities to work as a logistics manager, you also need to enhance your understanding of finances as well as financial negotiation.

• Knowledge of inventory management

  When it comes to warehousing and maintaining inventory, you will need the right combination of skills and knowledge for proficient inventory management. The greater your knowledge of inventory management the brighter the prospects for landing your dream job in logistics management.

• Expertise in supply chain automation

  The majority of businesses are now switching to supply chain automation with the assistance of advanced technologies like AI, blockchain, and so on. Hence, in contemporary times, it is also important that you gain significant knowledge in terms of how supply chain automation works and need to build your rapport with the technologies at the helm of supply chain automation.

Skills to include on resume

On your logistics manager resume skills, you need to include networking skills, relationship-building skills, effective communication skills, industry knowledge, digital skills, and negotiation skills.

8. Skills needed to be a customer service executive

Today, business organizations are more considerate of customer service and customer experience than ever before. In fact, businesses are often seen competing with each other in terms of delivering exceptional customer experiences. Subsequently, the demand for talented and skillful customer service executives is on a rise globally. Simply put, there are more opportunities in customer service than ever before and the prospects only seem to be increasing. However, at the epicenter of this growing popularity of customer service careers are customer service skills. Given below is an elucidation of the various soft skills and hard skills for customer service.

Soft skills needed to be a customer service executive

• Persuasive communication skills

  As a customer service executive, you will need effective and persuasive communication skills to win the confidence of the customers and to offer them the reassurance that you will cater to their service requests with immediate effect. You need to convince them that you understand their concern and will surely do something about it. Hence, persuasion is one of the most vital skills for customer service.

• Empathy

  For a career in customer service, an impressive customer service skills resume should definitely have the skill set of empathy. When you cultivate empathy in your conversations with your customers and show them that you respect their emotions, you can build positive customer relationships in the best interest of your organization.

• Accountability

  Accountability is another key customer service skill that you need to hone if you are keen on becoming a customer service executive. You need to be accountable for every customer lost because of your lack of persuasion and ability to win the confidence of customers. Besides, you will also be accountable for all the commitments you make to the customers.

• Attention to detail

  While catering to customer requests and complaints, you need to act with attention to each detail to get a clear understanding of the issues that customers are facing and how you can assist them in resolving their issues.

• Patience

  Your patience will be one of your most important customer service skills if you wish to advance your career as a customer service executive. Sometimes, customers will be rude and will show a sense of great urgency. However, in the best interest of customer relationships and customer retention, you will need to act with great patience.

• Proficiency in time management

  When you start working as a customer service executive, you will need proficiency in time management to manage timely responses to customer inquiries and to coordinate the resolution of customer complaints. Also, when there are multiple customer service requests to cater to, you will need to be at the best of your time management abilities.

• Problem-solving skills

  One of your key responsibilities in customer service will be to understand the problems that your customers are facing and offer effective solutions. For that, your own problem-solving skills have to be quite exemplary and extraordinary.

Hard skills needed to be a customer service executive

• Writing skills

  For written communication with customers on updating them about the status of their service requests or complaints, you need basic writing skills with impressive grammar and proper sentence structuring.

• Linguistic skills

  It may happen often that your customers may be from different linguistic backgrounds. In order to coordinate with them and to offer positive experiences to them, you will need multi-linguistic skills. The broader your linguistic skill set the larger will be the volume of opportunities for you.

• Knowledge of CRM tools

  You need to acknowledge the fact that most organizations today are looking to automate customer interactions and requests through CRM tools. Having said that, if you wish to develop a career in customer service, the knowledge needed for operating CRM tools is essential.

• Product knowledge

  There is no substitute for knowledge and enlightenment no matter whatever you do in life. For interacting with your customers in order to offer optimistic reassurance and to assist them in real-time, you will need great knowledge of the products or services your company is selling.

• Data analytics

  Customer service involves complex data handling and you need to brace for that if you wish to establish your career in customer service. To explain, there will be large volumes of data to deal with for customer details, customer service request ticket numbers, the status of customer requests, and other important information. Having said that, you need to develop strong data analytics skills for success in customer service.

Skills to include on resume

In your customer service skills resume, you need to add patience, digital skills, persuasive communication skills, problem-solving skills, writing skills, and data analytics skills.

9. Skills needed to be a nurse

Paramedical careers are always in high demand and are also among the most respected professions in the world. People look at nursing careers with ample respect and nursing also happens to be one of the highest-paid professions globally. Needless to say, you cannot just start a nursing career out of the blues. For establishing a career in nursing, you need formal education in medical sciences along with other necessary certifications. It cannot be one of the part-time jobs that you can take up at any time. To add, you also need a wide range of nursing skills to secure your career in the healthcare industry. What are these skills we are talking about? In this section, we look at the various soft nursing skills and hard nursing skills you need to focus on.

Soft skills needed to be a nurse

• Effective decision-making

  In nursing profiles, it is such an important thing that you make the right decisions in real-time. In fact, when you work as a nurse, your decisions may have a direct impact on the health of your patients and you need to be double sure before you make any decision. Hence, you need critical decision-making skills if you want to become a nurse.

• Teamwork and collaboration

  Nurses often work in tandem with a team of doctors and fellow paramedical staff members. Having said that, if you want to be a nurse, you will need to polish your teamwork and collaboration skills. For that, you also need to work on your social skills especially your skills in terms of communication.

• Quick adaptability

  In the healthcare industry, scenarios can change pretty quickly. The most crucial aspect of it is that lives are at stake when you work as a nurse and you cannot go blank in the face of unexpected challenges or when a patient is sinking in front of you. This explains the great importance of adaptability in nursing. It is indeed one of the top nursing skills for resume.

• Emotional intelligence

  When people have high emotional intelligence, they are able to drive their emotions in a positive direction to produce positive outcomes. In nursing careers, it is important that individuals do not get bogged down by their negative emotions and stay optimistic at all times. When you work as a nurse, you need great mental stamina and you also need to be resilient from negative influences that can lead to errors. Hence, emotional intelligence is among the top nursing skills.

• Work ethics

  The fact of the matter is that nurses need to endorse the right work ethics at all times. These work ethics include cooperation, commitment, diligence, reliability, and so on. The medical professions are closely related to ethics and you cannot be compromising on it.

• Diplomacy

  Nurses need to be diplomatic in terms of sharing information with patients and their kin. Sometimes, it is better to not share all the information with the patients and their family members to avoid unnecessary panic. This is where diplomacy is essential.

• Accountability

  In medical careers, there is a large degree of accountability at all levels. If you want to become a nurse, you need to work on enhancing your accountability. As a nurse, you will be accountable for your actions and their repercussions on your patients or on the organization.

Hard skills needed to be a nurse

• Medical knowledge

  As mentioned above, you need formal education in medical sciences apart from other nursing skills to become a nurse. However, formal education may not be enough. You also need to incrementally increase your knowledge of medical sciences.

• Knowledge of robotics

  Automation and robotics are taking over in every field and the healthcare industry is no different. Robotics has not become an integral part of healthcare businesses and patients are being offered robotic treatments for greater efficiency and healing. Hence, you also need to acquire knowledge in robotics to have more opportunities in nursing.

• Knowledge of medical equipment

  Needless to say, nurses need to work on sophistical medical equipment on a daily basis. Having said that, appropriate and extensive knowledge of medical equipment is imperative.

Skills to include on resume

To excel in the profession of nursing, some of the above skills are a must to include on your nursing skills resume. These include effective decision-making skills, empathy, accountability, expert medical knowledge, work ethics, teamwork, and knowledge of medical equipment.

10. Skills needed to be an IT professional

All industries and sectors are dependent on IT today as all businesses are moving to online operations or digital business tools for greater scalability. Besides, IT in itself is a broad spectrum of career options which include web development, web design, graphic design, database administration, information security, network administration, computer architecture, and so on. The list is quite long and there are new advancements transpiring in IT almost every day giving rise to new career opportunities. The question is, which are the top IT skills needed by IT professionals. This section aims to shed light on the same.

Soft skills needed to be an IT professional

• Collaboration skills

  To work in teams for the successful delivery of IT projects, IT professionals need collaboration skills. Since IT projects are complex and require people with different specializations to work together, it is important that everyone in the team shows the ability to collaborate effectively.

• Adept problem-solving skills

  In the field of IT, problems and challenges are quite common. For instance, there can be problems with designs or bugs that need to be identified in real-time for successful project delivery. Hence, problem-solving skills are among the most important IT skills that you need to work on if you want to become an IT professional.

• Decision-making skills

  When you work on IT projects, you need to work on collective decision-making as well as individual decisions at all levels of the project. Hence, decision-making skills form a vital component of soft skills in IT.

• Leadership skills

  For rising to the rank of a project manager in IT, you will need to endorse impressive leadership skills. You may have ample technical expertise with you but for project management roles, your leadership abilities will also be evaluated.

• Time management skills

  Speaking of soft skills in IT, time management skills are of great importance. You need to manage your time in a way that you can deliver on your job responsibilities on time and with contingency for any changes that may be needed later.

Hard skills needed to be an IT professional

• Design skills

  If you want to make a career in graphic designing or as a UX/UI designer, you need creative design skills that speak for your innovative mindset. The more you diversify and polish your design skills the better it will be for your career.

• Coding skills

  Core IT professions require advanced coding skills and technical expertise in terms of analyzing codes and also identifying the issues with the code. Having said that, if you want to develop a career in web development, coding skills will be indispensable.

• Programming languages

  To complement your coding skills, you will also need a thorough knowledge of various programming languages including Python, CSS, HTML, JavaScript, C++, and so on. If you want to establish a successful career in IT, you should learn as many programming languages as you can to bolster your web development skills.

• Cloud computing

  Cloud computing skills are among the IT skills that are in the highest demand in contemporary times. Hence, if you want to secure your career in IT and build a competitive advantage over others, you should complement your IT skills with cloud computing knowledge.

• Graphic designing

  The most salient graphic designing skills involve creativity, innovation, and critical thinking. If you want to streamline your IT career toward graphic designing, you need to hone your graphic designing skills with keen determination. You need to cater to every aspect of graphic designing and set goals for enhancing your skills.

• Knowledge of tools

  You need to identify the tools that are commonly used in your domain of IT and acquire effective knowledge of those tools. For instance, if you aspire to be a graphic designer, you need to continuously improve your expertise in Adobe Photoshop or Adobe Illustrator. Similarly, if you aspire to be a full-stack developer, you need expert knowledge of development tools.

• Data analysis skills

  The IT sector is a lot dependent on big data in concurrent times and it has become important for all IT professionals to have basic data analysis skills. If your IT skills resume has a highlight feature of data analysis skills then you are likely to find more options than others.

• Knowledge of cyber security

  IT projects are vulnerable to cyber threats which are on an alarming rise in contemporary times. Hence, to give yourself an edge in terms of your IT skills resume, it is advisable to acquire advanced knowledge in cyber security.

• Hardware configuration

  Effective knowledge and relevant skills in hardware configuration are also important for anyone looking to establish a career in information technology. It is better to have expertise in both software configuration and hardware configuration for having more job opportunities at your disposal.

  Skills to include on resume

  An IT professional resume involves various skills and expertise subject to the specialization of the profession. In the contemporary world of IT, the most important or attractive skills include software configuration, hardware configuration, machine learning, programming languages, interpersonal skills, data analyst skills, design skills, problem-solving, and knowledge of IT tools.

  Are you keen on landing your dream job at the earliest? For that, your first step is to create a strong and impressive resume that can impress recruiters from the word go. If you need to get your resume crafted by industry experts, you can reach out to our resume writing services.